Hi Anne,
Thank you for your feedback and for bringing this to our attention. We completely understand your concern and sincerely apologize for any confusion caused.
We’ve checked with our courier, and according to their records, your leather boots were successfully delivered on 06/09/2025. We have also shared the Proof of Delivery (POD) with you via email for your reference.
If you haven’t received the email or still have any concerns, please don’t hesitate to contact us directly, and we’ll be happy to assist you further.
Thank you for your patience and understanding.
Team
The Northwest Territory