Shipping Policy
UK DELIVERY
At Northwest Territory, we strive to provide a seamless and efficient shipping experience for our valued customers. This policy outlines important information regarding our shipping methods, delivery times, tracking, international shipping, and any applicable fees.
We partner with reputable shipping carriers to ensure reliable and timely delivery of your purchases. The specific carrier(s) used may vary based on factors such as shipping destination, package weight, and availability. We primarily utilize ground shipping for domestic orders.
At Northwest Territory, we are committed to providing a reliable and efficient shipping service to ensure your satisfaction. We appreciate your trust and look forward to delivering your purchases in a timely manner.
*We offer free next day delivery on all orders within the UK. All the orders dispatched on the same day and delivered next day if received before 2:30 PM (Mon-Fri) excluding public holidays. Items bought over the weekend will usually be dispatched on Monday. However, it's important to note that, despite our best efforts, there might be unforeseen delays caused by our delivery partners. We understand the significance of timely deliveries and assure you that we are continually working to minimize any potential disruptions.
EUROPEAN DELIVERY
| European Delivery | |
| Standard Delivery 3-5 Working Days | £40 |
INTERNATIONAL DELIVERY
| International Delivery | |
| Standard Delivery 4-7 Working Days | Starting from £20 |
Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to ensure that the correct duty is being applied to the package. They often do not tape these up very well. The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
In the unlikely event that your goods are unavailable or your order is not processed in accordance with these timescales, we will notify you via email. The dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally. Please note that we do not deliver to PO Boxes.
Return & Exchange Policy
EXCHANGE POLICY
Once you have received your order, you have 30 days to request an exchange. Please send an email to customerservices@patrickshoes.co.uk to arrange your free return. Our team will get in touch with the return label. Please read below to learn how to prepare the parcel for exchange or return.
We will exchange the items within 14 working days of receiving your order back at our warehouse. Any goods returned for exchange need to be in compliance with the conditions of return and accompanied by the delivery note.
RETURN CONDITIONS:
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Footwear and accessories will only be accepted if returned to us unworn and in its original box, undamaged, and unmarked with the correct labels.
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Please note that goods will only be refunded or exchanged in accordance with this policy.
RETURNS AND REFUNDS
Of course, you can! We really hope you are delighted with your purchase, but we know sometimes buying online can be tricky. In the unlikely event that you are not satisfied with your order, goods may be returned using the following guide. Please just drop us an email or use our contact form, let us know the item and order number and we will do the rest. Once we receive the goods in an accordance with the return conditions we will reimburse you, deducting the cost of the initial postage. We offer a free returns process, within the UK only.
Unfortunately, we can only accept returns of products purchased from our website. If you have purchased goods through one of our stockists or dealers, please arrange your return through them.
If you want to return any goods from outside the UK this must be arranged and paid for by you. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed. Items returned outside the above time frames are only accepted at our discretion.
FAULTY GOODS
In the unlikely event that our goods are faulty or damaged, please contact us immediately either by our contact us page, by email to: customerservices@patrickshoes.co.uk or call us on 01327 703841 so that we can resolve the issue. We will refund any postage costs should an item be faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or replacement (depending on stock availability).
We request that all goods are returned within 30 days of the date of your request for a return.
All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.
*Returns during sale periods are not free. You, the customer, are responsible for paying the postage for any returns during this period.
Returns Address: Patrick Shoes Limited, 8-9 Eldon Way, Crick Industrial Estate, Northampton, NN6 7SL