To check the status of your order, log in to your Northwest Territory account and navigate to the "Order History" section. Here, you'll find the most up-to-date information on your order.

Yes, you can track your order in real time. Once your order is shipped, you will receive a tracking number via email. Use this tracking number on the designated courier's website to monitor the current status and location of your package. Track my Order

We may use various order statuses, including "Processing," "Shipped," and "Delivered." "Processing" indicates that your order is being prepared, "Shipped" means it has left the warehouse, and "Delivered" confirms that your package has reached its destination.

When your order status is "Processing," it means that we are actively preparing your order for shipment. This includes picking, packing and getting them ready for dispatch.

Typically, Northwest Territory aims to process and ship orders on the same day if an order is received at 2:30 pm (Mon-Friday). Orders placed after this time will be processed on the next working day. However, The processing and shipping times can vary based on several factors, including the availability of the products and your location. For full details please see our Shipping & Returns policy.

Once your order is marked as "Shipped," refer to the provided tracking number for more accurate delivery information. Delivery times depend on the shipping method chosen during checkout and your location.

If you notice a delay in your order status update or have concerns, simply contact us. We will be able to provide more information, investigate the issue, and assist you in resolving any concerns.

Once your order is confirmed, we are unable to make any changes to the items, quantity, shipping address, or any other details. This is due to the quick processing of orders within our warehouse.

Unfortunately, we cannot cancel orders once they are placed. Our commitment to swift processing and dispatch prevents us from halting or altering orders once they are in progress.

If your order status is marked as "Delivered" but you haven't received it, first check with neighbours or family members. If the issue persists, simply contact us for assistance in tracking down your package.

Yes, we ship to customers worldwide. Shipping costs vary depending on your country and will be calculated during the checkout process. For comprehensive information, please refer to our Shipping & Returns policy.

If your order fails to arrive, please promptly contact us with your order number. Our customer services team will investigate the issue and provide the necessary assistance to ensure the successful delivery of your order.

Navigate through our website using the search bar or browse through categories to find the products you're interested in. Filters and sorting options can also help narrow down your choices.

Yes, customer reviews are often available for products on our website. These reviews can provide valuable insights into the quality and performance of the items you are considering.