The Northwest Territory team are available to help you with any query. Feel free to connect with us by filling the below form.
Email: If you have any specific queries regarding our product or need any help with placing an order, you can also email us at customerservices@patrickshoes.co.uk
We strive to respond to all queries as soon as possible.
We are dedicated to providing outdoor enthusiasts, hikers, walkers, adventurers and anyone with an eye for quality with products that not only withstand nature's forces but enhance your connection with nature.
I was very pleased with my walking boots. Great quality and great customer service. My boots arrived the 2nd day. I particularly liked their easy and stress free return policy.
RELIANCE Men's Waterproof Walking Shoes - Brown
I bought these for my wife and she is so pleased with the looks and fit.
Very impressed with look, feel and build of product. Well presented and packaged as well. However, time will tell.
Great service, very quick delivery, very pleased with shoes
Bought these as work shoes as I'd an endless series of Nike trainers which squeaked on hospital floors. Whilst slightly heavier than the Nike trainers they are supremely comfortable and knowing Northwest footwear from previously will be indestructible. Come to think of it why do I bother with anything else. And most importantly no squeaking.
I ordered these boots and they are lovely, both comfortable and true to size. I had a small issue but after a little delay customer service were very helpful.
This is my 3rd time buying my hiking shoes over a span of 6 years from Northwest Territory. I still have all the boxes of shoes as I never wanted to throw the boxes as they look great too. I also convinced my friend to get a pair and she was happy too with the purchase previously.
Recent purchase are good quality, innovative design, good comfort and support for the feet. delivery on 3rd day after placing the order. The brand seems to me belonging to a group of hikers who know what hikers really want. I was never disappointed with any of my purchase and despite trying hard to find flaws, I personally couldn’t find any in them.
I really cant talk enough about these shoes, the comfort, the style, the sturdiness of these shoes is really worth the price. My friend thinks i should be a brand ambassador for Northwest Territory as i can really talk about these shoes for long.
When these boots arrive I thought they were lovely. Unfortunately the left boot i can only assume is faulty as it is not waterproof as stated, and I constantly get a very soggy sock and foot. I have tried numerous times to contact the customer service and have not received a single reply. Very disappointed 😔 Please purchase wisely.
We’re sorry to hear about your initial experience with the boots and any inconvenience caused. At Northwest Territory, we take quality and customer service seriously, and we appreciate you bringing this to our attention.
We understand that you received a faulty pair, and our customer care team responded to your enquiry and arranged a replacement for you. We’re glad to know the issue has now been resolved.
Your feedback is invaluable to us, and we truly appreciate you taking the time to share both your initial concern and your positive update. We remain committed to delivering both quality products and excellent service.
Thank you for choosing Northwest Territory. If you need any further assistance, please don’t hesitate to reach out.
Very pleased with my boots, Warm, comfortable and supportive.
